Privacy policy
This Privacy Policy explains how Kylinaura ("we", "us", or "our") collects, uses, and shares your personal information when you visit or make a purchase from kylinaura.com (the "Site").
By using the Site, you agree to the practices described in this Privacy Policy.
Information We Collect
1) Device and usage information (collected automatically)
When you visit the Site, we may automatically collect certain information about your device and browsing activity, including:
- IP address
- Browser type and device information
- Time zone
- Referring/exit pages
- Date and time stamps
- Pages and products viewed
- Search terms or sources that referred you to the Site
- How you interact with the Site
We refer to this as "Device Information".
2) Order and account information (provided by you)
When you place an order, attempt to place an order, or contact us, we may collect:
- Name
- Billing address
- Shipping address
- Payment details (processed securely by our payment providers)
- Email address
- Phone number
We refer to this as "Order Information".
In this Privacy Policy, "Personal Information" means Device Information and Order Information.
How We Use Your Personal Information
We use Personal Information to:
- Process and fulfill orders, including payment processing, shipping, and order confirmations
- Communicate with you regarding your orders, support requests, and account-related matters
- Detect, prevent, and investigate fraud, abuse, security incidents, and other harmful activity
- Improve and optimize our Site, products, services, marketing, and customer experience
- Provide you with marketing communications, where allowed by law and based on your preferences
- Comply with legal and regulatory obligations
How We Share Your Personal Information
We may share Personal Information with trusted third parties that help us operate our business, such as:
- E-commerce platform providers (for example, Shopify)
- Payment processors
- Analytics providers (for example, Google Analytics)
- Logistics and shipping partners
- Advertising and marketing partners
We may also disclose your information when required to do so by law, to respond to lawful requests, or to protect our rights, customers, and business.
Behavioral Advertising
We may use your Personal Information to provide you with relevant advertising and marketing messages.
You can usually opt out of targeted ads through platform settings or industry opt-out tools, such as:
You can also manage cookies in your browser settings.
Cookies and Tracking Technologies
We use cookies, pixels, tags, and similar technologies to:
- Keep the Site functioning properly
- Remember preferences
- Understand Site performance and traffic
- Support marketing and advertising
You can disable cookies through your browser, but some features of the Site may not work properly.
Do Not Track
Please note that we do not currently change our data collection and use practices when we detect a "Do Not Track" signal from your browser.
Your Privacy Rights
Depending on where you live, you may have rights regarding your Personal Information, including:
- The right to access the data we hold about you
- The right to correct inaccurate information
- The right to request deletion of your information
- The right to object to or restrict certain processing
- The right to opt out of certain marketing or data-sharing activities
If you would like to exercise any of these rights, please contact us at support@kylinaura.com.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. Where required, we take appropriate safeguards to protect your information during such transfers.
Data Retention
We keep your Personal Information for as long as necessary to provide our services, fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion where applicable by law.
Children's Privacy
The Site is not intended for children under 18, and we do not knowingly collect Personal Information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The updated version will be posted on this page with a revised effective date when appropriate.
Contact Us
If you have questions, requests, or complaints about this Privacy Policy or our data practices, please contact us at support@kylinaura.com.